Support

Get in touch

Questions, bug reports or ideas for Millpond: email support@millpond.ing. A short note on your iPhone model and iOS version helps. The app also has a Send feedback option in Settings.

Millpond Pro

How do I get Pro back on a new phone?

Sign in with the same Apple ID, open Millpond, then Settings > Millpond Pro (or Subscription) > Restore purchase. Pro shared with you through Family Sharing comes back the same way.

How do I cancel or change a subscription?

In Millpond, Settings > Subscription > Manage subscription. Or on your iPhone, Settings > your name > Subscriptions > Millpond. Cancel at least 24 hours before it renews. Pro stays on until the end of the period you paid for.

Can I get a refund?

Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com. We can't see your payment details or issue refunds ourselves.

Apple Health

Millpond works with Apple Health in both directions. It is off until you turn it on, during setup or in Settings, and you choose what Millpond can read and write.

What does Millpond share with Apple Health?

Millpond writes each drink you log to Health: the amount, the time and the drink. If you allow each one, it also writes the caffeine (in mg) and the alcoholic drinks (as a count) in what you log, and it never reads those back. It also reads water that other apps and devices have saved to Health, so your daily total is complete. Nothing from Health goes anywhere else: it stays on your phone, is never part of Millpond's usage counts, and is never used for advertising.

Why do coffee, tea, milk and juice show up as water in Health?

Apple Health has one type for what you drink, and it is called Water. Millpond saves every drink at the amount you logged, so the total in Health matches how much you actually drank. Each entry also carries the drink's name, so it can be told apart later. If you would rather keep Health to plain water, switch Apple Health off in Millpond's Settings, and delete any entries you do not want in the Health app.

Will a drink be counted twice?

Not because of Millpond. When Millpond reads Health, it ignores the entries it wrote itself. If you log the same drink in two different apps, Health holds two entries and Millpond cannot tell they are the same drink, so check which apps you log in.

What does Millpond do with my workouts?

Only if you turn on "Suggest a boost after a workout" in Settings. Apple then asks you separately. Millpond looks at how long a workout lasted and when it ended, and offers to lift that day's goal after one of 20 minutes or more. It does not show or keep the workout, and it never reads your sleep. Switch it off in Settings, or in the Health app under Apps, Millpond.

If I edit or delete a drink in Millpond, does Health change too?

Yes, for drinks Millpond wrote. Edits and deletes are sent to Health the next time Millpond is open, so there are no duplicates. Drinks that came from other apps stay as they are: Millpond cannot change or delete another app's entries. Edit or delete those in the app that wrote them.

How do I turn it off, or change what Millpond can see?

In Millpond's Settings, switch off "Save drinks to Apple Health" to stop writing and "Add water from other apps" to stop reading. You can also change or withdraw either permission at any time in the Health app or in iOS Settings. Switching off keeps the drinks already in Health. To remove them, open the Health app, tap your profile picture, then Privacy, then Apps and Services, then Millpond, and choose Delete All Data from Millpond.

Usage counts

What does Millpond count if I switch on anonymous usage?

Which features get used, how many drinks were logged from each place (the app, widget, Siri and the outer display), your app version and device model, and errors with the error text removed. Never what you drink, how much, your weight, your target, anything from Apple Health, or who you are. It is off unless you turn it on, nothing in Millpond changes if you leave it off, and Settings has a "What we count" page with the full list. The privacy notice has the detail.

What is the Insights screen, and does it send anything?

Insights shows reports built from your own log, on your phone, for you. None of it is sent anywhere.

Your data

Your drinks, amounts and targets are stored on your device. To remove them, delete the app. How Millpond and this website handle data is in the privacy notice, and the rules for using the app are in the terms of use.